Terms & Conditions

It is our intention to offer you the best wines along with the best service. If any of our service falls below the standard you would expect of us, please let us know and we will try our very best to rectify any problems quickly and professionally.

Legal Age

You must be at least 18 years of age to purchase any alcoholic product. By placing your order on our website, on the phone, or in person at our store, you are hereby representing to us that you are at least 18. Upon delivery, we may require you to sign for your order to confirm your age. We operate a “Challenge 25” policy which means that, even if you are over 18 years’ old but look under 25, you should expect to be asked for some proof of age at point of delivery. Deliveries to address are fulfilled by a 3rd party courier. If, upon delivery, there is no one at the delivery address to receive your Order or if the third party reasonably suspects the signee is under 18 we will not be able to leave the Products.

Drink Aware

Alcohol can damage your health if consumed irresponsibly. Please moderate your drinking and stick within government guidelines. Never drink and drive.

General Terms

By purchasing a product from us online, you agree that you are bound by the following Terms and Conditions: All products are sold “as-is”, without any representations or warranties, express or implied, including, but not limited to, as to merchantability, fitness for a particular purpose, or other description of physical condition. Despite this, if there is any problem with a product or delivery from us, please contact us and we shall endeavor to help in whatever way we can. All risk of loss and damage to a product passes to you upon shipment of the product purchased. We are not responsible for any acts or omissions in connection with the packing or shipping of the products or of the carriers, whether or not recommended or selected by us. These Terms and Conditions of Sale, as well as your and our respective rights and obligations hereunder, shall be governed by and construed and enforced in accordance with the laws of the United Kingdom. You consent to this exclusive jurisdiction with any product purchased from us. In no event shall our liability ever exceed the purchase price actually paid by you for such product. Images used to represent products are intended for illustration purposes only, and are not necessarily true representations of the actual goods themselves. If you have any questions about particular products please email info@oxfordwine.co.uk or call 01865 301144. None of these terms affect your consumer rights.

Prices

The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of VAT.

Order Confirmation

You will be notified by email as soon as we receive your order. Please ensure that you enter your email address on the order form. If we have any queries regarding your order, we will contact you via email or telephone. If there are any disparities between the details that you have given us and records held to check against fraud, we may not dispatch goods until you have returned any queries that we have made to the contact details you have given.

Goods Out of Stock

If you place an order and the goods are out of stock, we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order form. If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.

When Will My Order Be Dispatched?

Orders are usually dispatched next day, with a 2-5 day delivery time within the UK. Express orders are possible – please phone 01865 301144 to discuss.

Privacy/Security

We hold the highest respect for our customers and guarantee our commitment to your privacy. To see our full privacy notice, please click here

Eligibility

The scheme is open to individuals aged 18 or over who are UK residents.
Trade customers and wholesale accounts are not eligible to participate.
By joining, you confirm that you are of legal drinking age.

Membership

Membership is free and no purchase is necessary to join.
New members can join our scheme by requesting a card at any of our retail stores.
Each customer may only hold one loyalty account. Accounts are non-transferable.

Earning Points

You will earn 1 point for every £1 spent on eligible products, either online or instore.
In order to earn points, your purchase must be registered against your account. It is your responsibility to inform us, at point of purchase, that you are a member of the scheme.
Points may not be accrued on purchases made in conjunction with other offers.
Occasionally, bonus points may be awarded through special promotions.
Points are awarded on the order total excluding delivery charges, discounts, glass hire and gift vouchers.
Points will be deducted from your account in the event of refunded products.

Redeeming Points

Points can be redeemed instore only at a rate of 100 points = £1.
There is no minimum redemption amount.
Points cannot be exchanged for cash, transferred to another account, or used to purchase gift vouchers.

Account management

You can view your points balance on your purchase receipts, or by contacting us on orders@oxfordwine.co.uk, or on 01865 301144.
If you believe there is an error in your points balance, please contact us.

Changes to the scheme

We reserve the right to:
- Modify the Scheme, including the rate of point accrual or redemption.
- Terminate the Scheme without notice.
- Remove accounts suspected of abuse or fraud.

Privacy

We will use your personal information in accordance with our Privacy Policy.
On joining the scheme, you will be given the option to join our associated mailing list.

If you have questions regarding the scheme, please contact Emily Silva on emily@oxfordwine.co.uk.